FAQs

 

 1. What type of silver do you use in your jewelry?

We use high-quality 925 sterling silver for all our pieces, ensuring durability, shine, and resistance to tarnish.

2. Are your jewelry pieces hypoallergenic?

Yes, our sterling silver jewelry is hypoallergenic and suitable for most people with sensitive skin. We do not use nickel or other harmful metals.

3. How should I care for my silver jewelry?

Store your silver jewelry in a dry, cool place, preferably in an airtight container or a jewelry box. Avoid contact with perfumes, lotions, and water to prolong its shine. Clean regularly with a silver polishing cloth.

4. Do you offer customization or engraving?

Yes, we offer personalized engraving and custom design services on select items. Please contact us for details or to place a custom order.

5. How long does shipping take?

Standard shipping typically takes 3–7 business days. Express shipping options are also available at checkout.

6. What is your return policy?

We accept returns within 05 days of delivery for unworn and undamaged items. Personalized items are non-refundable unless there is a defect or error on our part.

7. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.

8. Is your jewelry ethically made?

Absolutely. We are committed to ethical sourcing and fair labor practices throughout our production process.

9. How can I contact customer service?

You can reach us via email at kuppandasjewellary@gmail.com  through our Contact Us page, or by messaging us on Instagram or Facebook.